Shipping FAQ - Your Guide to Hassle-Free Delivery
1. How long will it take for my order to be shipped?
Shipping times vary depending on your location and the product's availability. Once your order is placed, we typically process it within 1-3 business days. You will receive a shipping confirmation email with tracking details to keep you informed.
2. What shipping carriers do you use?
We partner with reliable shipping carriers like UPS, FedEx, DHL, and USPS to ensure secure and timely delivery of your orders.
3. Can I track my order?
Absolutely! Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment in real-time.
4. How can I change my shipping address?
If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate the change before the order is shipped.
5. Do you offer international shipping?
Yes, we ship internationally to various countries. However, please note that international shipping times may vary due to customs and other factors beyond our control.
6. Are there any shipping fees?
We offer $10 shipping worldwide.
7. Can I combine multiple orders to save on shipping costs?
We offer $10 shipping regardless of the package size.
8. What should I do if my package is lost or damaged during transit?
In the rare event of a lost or damaged package, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure you receive a satisfactory resolution.
9. Do you offer expedited shipping options?
Yes, we offer expedited shipping options for select products. You can choose your preferred shipping method at the checkout for faster delivery.
10. Can I request a signature upon delivery?
Yes, if you wish to have a signature required upon delivery, please let us know in the order notes during checkout. We will add this special request to ensure secure delivery.
11. Can I cancel my order if it hasn't shipped yet?
If your order has not been shipped, you can request a cancellation by contacting our customer support team. However, once the order is shipped, we won't be able to cancel it.
At Cuddi, we strive to provide a seamless shipping experience. If you have any other shipping-related questions, don't hesitate to reach out to our friendly support team. Happy shopping!